Shipping & Returns



✈ FREE Standard e-Packet or USPS Tracked End to End Shipping is Applied to All Items

When will my items arrive?

On average deliveries to the USA and Europe from our warehouses in: 
  • United States
  • China  
  • UK
Can take 10-20 working days (2-4 weeks) to arrive from the date of shipment. Please allow for this
  • Please note: Custom made items need to be created first, before  tracking number issued and shipping. Please add extra 2-5 days for item creation 

  • We add end-to-end tracking to your orders at No Additional Cost. All orders are shipped with a tracking number that will be emailed to you as soon as your item is shipped


All other countries in Rest of World may see similar or slightly longer average shipping time.

Around half the time is spent reaching the destination, while the other half is spent being routed to the proper facilities before making it to the customer in the destination country.

What is ePacket & USPS delivery?
ePacket and USPS delivery gives customers end-to-end tracking at no additional cost, allowing you to easily monitor and locate your package on official websites such as EMS, USPS, or China Post. Any undeliverable mail is returned for free as well, which means we have no issues refunding you if for some reason you never received your purchase.

Will I be charged Import Duty on My Purchase?
Please check with your country duty office before purchasing.


Returns Policy

  • Products must be returned within 7 days of receiving your order 
  • Earrings for pierced ears are non refundable due to hygiene reasons
  • All custom name jewelry is final sale
  • We only offer refunds
  • Exchanges are not part of our returns policy
  • For purchases made by part-card, part-gift card, the refund will be applied to the gift card first
  • Orders placed separately cannot be returned as one
  • Combining orders will slow down the refund process

Received a Faulty Item?
We are so sorry to hear you have received a faulty item. Please email us the following info to loulasgifts@gmail.com

How do I return my Item?
You have up to 7 days to initiate your return from the moment your order is delivered. Check out the information below to ensure you know just how to return your items, it’s easy – we promise!

Follow these simple steps to register your return

    • Go to your email and email us loulasgifts@gmail.com
    • Enter your order number (e.g. #UK12345) and shipping postal (zip) code OR email address.
    • Please enter everything exactly as it appears on your order confirmation.
    • Select which item(s) you are returning and why.
    • Confirm your original delivery information (amend if needed).
    • Select the method you’ll be returning your order by
    • You may be prompted to download a returns label - simply attach to your parcel and take to your nearest drop-off point.

Only Refunds. No Exchanges 
In order to make the returns process as efficient as possible, we only offer refunds. Unfortunately, we currently don't offer exchanges.